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Frequently Asked Questions
What is SkippyPost?
Why is it called SkippyPost?
Is SkippyPost a courier service?
How reliable is SkippyPost compared to normal air mail?
Can I deliver all my International parcels using SkippyPost?
What are the estimated delivery times to various countries?
What parcel tracking/monitoring features does SkippyPost offer?
How do I package my SkippyPost parcels and SkippyPost shipments?
Does SkippyPost offer Coverage against Loss or Damage?
How much does it cost to purchase Parcel Coverage?
How Do I Make a Claim if my Parcel is lost or damaged?
What is SkippyTracker?
SkippyTracker Paperwork
Paperwork for Over 2kg Parcels
Prohibited and Dangerous Goods - What can't I send using SkippyPost?
What is Volumetric Pricing and how is it calculated?
Parcel Size Limitations
Packaging Fee
Do you have to be a bookseller to register and use SkippyPost?
Can I use SkippyPost if I sell on eBay and/or other online venues?
Can I still use SkippyPost if I use Australia Post for my domestic parcels?
Is SkippyPost associated with Australia Post?
Can a Shipment include parcels to different countries?
Why should I support SkippyPost instead of other mail options?
Do I need special equipment or software to use SkippyPost?
Does SkippyPost Supply the Shipment Boxes?
What is the difference between a SkippyPost parcel and a SkippyPost shipment?
How do I create a SkippyPost shipment and then finalise it?
Can I import parcel data to create shipment?
Do I have to enter in my customers' delivery details on the website or can I use my own labels on the parcels?
Is there a limit on size or weight of a SkippyPost parcel or shipment?
Do I have to use special SkippyPost packaging or shipment boxes?
How often do I send my SkippyPost shipments?
How do I pay SkippyPost?
Why is there no Good & Services Tax (GST) charged by SkippyPost?
What is the situation regarding dutiable items?
How is the Bulk Ship Discount calculated and how can I maximise it?
Where do we send our SkippyPost shipment?
What countries can SkippyPost send parcels to?
Can I pool my parcels with other SkippyPost users to create a bigger shipment?
Is the data entered into the SkippyPost system confidential and secure?
What if I find a mistake after finalising my shipment?
What is a Proof Of Postage Certificate?
How do I get the Proof of Postage Certificate?
 

What is SkippyPost?

SkippyPost is an international parcel delivery network, headquartered in Australia. It is a smart solution for shipping goods from Australia, especially for books and related items.

SkippyPost utilises a range of freight partners, both domestic and international, to offer great rates and reliability.

The benefit of SkippyPost is that it offers the reliability of delivery via the international postal system but with much lower costs and generally only slightly slower delivery times than regular air mail.

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Why is it called SkippyPost?

SkippyPost is based in Australia and our core business is shipping parcels from Australia. Like a heroic kangaroo of the same name, SkippyPost is smart, helps people out and just generally comes to the rescue.

SkippyPost might take a few more hops to get the parcels to the destination but it is reliable, gives you online tracking capability, and saves you lots of money. So we thought it an appropriately cheeky Aussie name for branding the new service.

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Is SkippyPost a courier service?

No, SkippyPost is not a courier service but a mail parcel aggregator. Your mail parcels are sent through the international air mail systems via the hubs and delivery channels of major European and Asian national postal authorities that operate in the global deregulated parcel market.

The final delivery is usually made by that country's national postal service or equivalent.

You can send up to 30 individual parcels or 20kg from anywhere in Australia for the one low shipment fee and there are no minimum freight value pick-up charges.

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How reliable is SkippyPost compared to normal air mail?

SkippyPost mail is deposited and delivered as air mail to international destinations, so it has a comparable service standard to your usual air mail options. SkippyPost parcels can be slightly slower to deliver due to the aggregation process prior to reaching the international postal sorting hubs, but once deposited they are generally as quick and reliable as regular air mail.

SkippyPost makes the most of the deregulated market for international parcels to find great rates but we realise that getting your parcel safely to the destination is important. Your SkippyPost parcels are generally delivered by the major postal authority in the destination country. For example, USPS in the United States, Royal Mail in the United Kingdom, NZ Post in New Zealand etc.

The hubs and delivery backbone are generally provided by one or more major European postal authorities and/or their international subsidiary courier companies, or an Asian counterpart, that we have contracted with for our service.

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Can I deliver all my International parcels using SkippyPost?

Yes, SkippyPost can deliver your international parcels to most destinations up to a weight of 20kg and length of 1 metre. (Subject to the restrictions that various destination countries may apply to imports and received parcel mail)

SkippyPost can deliver to 237 countries listed in the country selection menu when you create a shipment. Bear in mind that mail reliability within countries - especially in developing nations - can vary considerably.

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What are the estimated delivery times to various countries?

The estimated delivery times for various countries and regions are listed below. Please be aware that these are estimations only for delivery AFTER your parcel has been despatched from Australia.

  • New Zealand: 6-14 business days
  • Asia/Pacific: 6-18 business days
  • USA/Canada/Middle East: 10-20 business days*
  • UK/Europe/Rest of World:12-24 business days

There can be delays with Canada Post*.

Please inform your parcel recipients that this is an economy airmail option and delivery times will vary.

Delivery times quoted are to metropolitan areas of major cities and exclude time in customs. Delivery to destinations outside of these areas may take the full estimated delivery time.

Parcels are collected daily from the SkippyPost Shipping Centre.

All estimated delivery times are taken from the date the parcels are collected from SkippyPost.

SkippyPost delivers via the international postal authority in the country of destination. Reliability of mail delivery and the integrity of postal services varies dramatically across the world; in certain countries, or regions of countries, delivery times may be outside those quoted above by up to 10 working days.

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What parcel tracking/monitoring features does SkippyPost offer?

SkippyPost does not offer a door-to-door tracking facility on regular parcels, rather a despatch confirmation and recipient-generated delivery confirmation.

Note: Skippy Post NZ is the only one where tracking is not available. Skippy Tracker is needed, and that includes a signature on delivery.

SkippyTracker is our fully trackable service from Singapore and we advise you to use this if you want full online trackability.

SkippyPost cannot provide tracking details for regular parcels that have not been received. SkippyPost is not able to track a regular parcel after it has been despatched from the Shipping Centre.

The SkippyPost monitoring system allows the following online monitoring by both the SkippyPost member and the parcel recipient (if an email is registered for the recipient):

  • When the shipment is received at the SkippyPost Shipping Centre
  • When the parcel is processed and sorted at the SkippyPost Shipping Centre
  • When the parcel is despatched from SkippyPost Shipping Centre
  • When the parcel is received by the recipient (optional)

Parcels are not able to be tracked to the recipient's delivery country, only within Australia.

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How do I package my SkippyPost parcels and SkippyPost shipments?

We have a video to help you package your parcels to create a SkippyPost international shipment!

Help Video for Creating a SkippyPost Shipment

You package your SkippyPost parcels as you would any other overseas parcels. Ensure your items are well packed and protected. It is recommended you use bubble-wrap or similar material to protect the item from any adverse weather conditions.

Parcels MUST be packaged in plain packaging only. Please DO NOT send your packages in branded boxes, regardless of the contents. This helps to ensure safe delivery

SkippyPost shipments would normally be placed in a secure cardboard box of sufficient size to hold the number of parcels being sent. Please DO NOT include any packaging 'peanuts' or any other styrofoam padding in your shipment box or container. We are not equipped to dispose of such materials. If you require extra padding in your shipment box please use newspaper or any other recyclable materials.

Please remember when sending anything fragile, that you need to wrap each individual article securely in bubblewrap and place inside a box. There should be no movement within the box. All parcels are moved roughly on conveyor belts. You can mark 'Fragile', but they will still be roughly handled due to the shear volume of parcels going through each postal services

If you are sending only 1 parcel please remember to cover your overseas address with a sheet of paper and put the REPLY PAID label on that. Once it has been received at the warehouse the outer layer is scanned and removed and your overseas address is exposed, scanned and processed. This saves any confusion with Australia Post as to where to send it

Please DO NOT affix any Air mail stickers or Customs Declaration forms to the outside of your parcels.

A Customs Declaration is incorporated into the SkippyPost parcel labels which you simply sign and date before you send us your shipment. Extra documentation is required for parcels over 2kg and SkippyTracker parcels.

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Does SkippyPost offer Coverage against Loss or Damage?

SkippyPost also offers a Parcel Coverage Service for loss or damage up to a value of AU$500. Parcels that are to be covered must have the delivery address details entered into the SkippyPost website.

If Coverage has been purchased, Coverage payable will be 80% of the covered value (up to AU$500 maximum) plus the cost of the freight paid for that Parcel.

Please Note: The loss/damage coverage ONLY applies to items that have been received by our shipping centre, NOT the initial Australia Post reply paid leg. To cover that leg, you need to register the shipment at your own cost with Australia Post. The shipment can still be sent via the Reply Paid Service but this cover will give you a degree of tracking and also financial compensation should the item be lost or damaged during delivery to our shipping centre by Australia Post.

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How much does it cost to purchase Parcel Coverage?

A Parcel Loss/Damage Coverage Fee Estimator is available on the Rate Estimator page.

Simply enter in the parcel value and the delivery country to receive a quote.

Please Note: The loss/damage coverage ONLY applies to items that have been received by our shipping centre, NOT the initial Australia Post reply paid leg. To cover that leg, you need to register the shipment at your own cost with Australia Post. The shipment can still be sent via the Reply Paid Service but this cover will give you a degree of tracking and also financial compensation should the item be lost or damaged during delivery to our shipping centre by Australia Post.

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How Do I Make a Claim if my Parcel is lost or damaged?

If a parcel has not been received by a recipient and coverage was purchased for that Parcel, the following process must be completed to process a Claim for Loss/Damage

PLEASE NOTE: Loss Claims for Parcels must be initiated within 45 days of despatch from the Skippy-Post shipping centre. Claims lodged after 45 days cannot be processed.

Instructions

*Click the 'Shipments' tab and then click 'track shipments'

* Locate the Shipment containing the Parcel you wish to make a claim on and click the 'List Parcels' icon for that Shipment

* Click the 'Claim' icon for the appropriate Parcel Id.

* To lodge the claim, click the 'Send' button.

SkippyPost will investigate your claim and when Non-Delivery has been confirmed you will be advised via email which will contain a claim form to complete.

Claims will be paid within 7 days of receipt of a correctly completed claim form.

Please Note: The loss/damage coverage ONLY applies to items that have been received by our shipping centre, NOT the initial Australia Post reply paid leg. To cover that leg, you need to register the shipment at your own cost with Australia Post. The shipment can still be sent via the Reply Paid Service but this cover will give you a degree of tracking and also financial compensation should the item be lost or damaged during delivery to our shipping centre by Australia Post.

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What is SkippyTracker?

Note:

Skippy Post (1st column in the rate estimator) now has basic tracking for all places EXCEPT NEW ZEALAND (No tracking with Skippy Post option for there).

*Note:basic tracking to the USA and Canada means that it is only scanned in to the postal service - not to delivery. For that you will need to choose Skippy Tracker

Skippy Tracker (2nd column in rate estimator) provides registered mail tracking to EMS first aggregate the parcels at our Sydney warehouse and then send them on to Singapore or New Zealand. Tracking can also vary in quality from country to country depending on the local capacity and service standards.

Tracking in New Zealand is a separate service, but also features online tools, provided by NZ Post. Just go onto the New Zealand Post website, and key in the tracking number.

You can check SkippyTracker rates using the Rate Estimator page.

You select the SkippyTracker service as an option by checking the box when entering your parcel into the shipment. SkippyTracker is a separate product and the rate for that parcel weight and destination will display on screen when you select the option.

You and your recipient will receive an email containing a tracking number and a link to the website which will allow both of you to track the progress of the parcel (once it has been processed at Singapore - this can take a few days)to delivery.

If the delivery address is a PO Box the tracking details will stop when the item has been delivered to that PO Box

Due to Customs Regulations, SkippyTracker items require that extra documentation be included with the parcel. This documentation format is provided online by SkippyPost and is printed on plain paper by you after finalising your parcel via the Print Labels page of the SkippyPost website. You will need to sign each page of the documentation and place it inside an envelope affixed to the outside of the parcel.

Information about this extra documentation can be found on the print label page.

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Paperwork for Over 2kg Parcels

All Parcels weighing over 2kg will now go EMS (Apart from New Zealand)

Skippy Tracker parcels for New Zealand have 3 forms, which MUST be signed and attached to the side of the parcel, either in a plastic sleeve or envelope marked 'CUSTOMS FORMS'.

We have a video to help you package your parcels to create a SkippyPost international shipment!

Help Video for Creating a SkippyPost Shipment

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SkippyTracker Paperwork

SKIPPYTRACKER DOCUMENTATION

By ensuring you add the requested consignment notes and customs invoices then you will reduce the potential for delays in your parcel reaching its destination. If the documentation is not included then it is more likely that your parcel will be held by Customs and possibly opened for inspection. This may then lead to your parcel being held for duty payable by the recipient before collection, which can lead to further delays and aggravation. Additional customs documentation affixed in an envelope to the exterior of the parcel is needed for parcels over 2kg – a plastic zip lock style bag taped on the outside will usually do the job.

We are continuing to review our system to try to refine and reduce the documentation required but Customs operations in many countries still use traditional manual systems for processing.

LABELS

The forms generated from the PRINT LABELS button are to go as address labels on the outside of your parcels. The first one printed is the Shipment Label that goes on the shipment box that contains all your individual parcels inside. The others will be the main address labels to go on the exterior of the individual parcels being sent overseas.

In the case of SkippyTracker parcels, except those to New Zealand, there is a Singapore Post barcode address label/ customs form included. (On the 1 label)

CONSIGNMENT NOTES & MANIFEST

These are generally extra copies of the SkippyTracker labels and customs forms as required. These need to be put in the envelope or plastic document holder affixed to the outside of the relevant parcel.

In the case of SkippyTracker parcels under 2kg you only need to affix ONE exterior label. There is no extra documentation needed for these Under 2kg packets.

A MANIFEST for SkippyTracker parcels and packets will also be printed, if applicable, and this needs to be included in the shipment box, preferably on top so it is seen easily when opened. This will assist with quicker processing and mail sorting.

CUSTOMS INVOICES

This is the extra documentation for parcels over 2kg that is required for efficient Customs processing.

If you are sending a 'Sample' overseas, put in a 'nil'invoice. This will help with any Customs issues that arise.

We have a video to help you package your parcels to create a SkippyPost international shipment!

Help Video for Creating a SkippyPost Shipment

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Prohibited and Dangerous Goods - What can't I send using SkippyPost?

Like all international post, there are prohibited and dangerous goods that also cannot be sent through SkippyPost. This list conforms with the IATA Dangerous Goods Regulations and is subscribed to by the members of the Universal Postal Union, to which Australia belongs, and is the same list observed by Australia Post for overseas mailing.

The following are the main classes of dangerous goods that cannot be sent via international post but should be checked by customers frequently for revisions:

*Explosives

*Gases

*Flammable Liquids

*Flammable Solids

*Toxic and Infectious Substances

*Radioactive Material

*Corrosives

*Miscellaneous Dangerous Goods

*Lithium batteries or goods containing lithium batteries unless they are removed. This means Apple iPhones and similar electronic products where the lithium battery cannot be removed from the product are banned as dangerous goods are IATA regulations. Laptop computers with lithium batteries also cannot be posted internationally unless the battery pack is removed.

For a comprehensive list please go to

http://www.iata.org/whatwedo/cargo/dgr/Documents/DGR_QR_guide-2012_ENG_PrintReady.pdf

Contact SkippyPost if you have any questions about what may or may not be included in your parcels and we will do our best to advise. But it is the customer's final responsibility to ensure that dangerous goods are not sent.

Signed acknowledgment by the customer as sender declaring the parcel to be free of any prohibited or dangerous goods is included with the SkippyPost parcel address and Customs label.

IMPORTANT: If you send a dangerous item by SkippyPost then the following penalties apply:

1. Your goods may, and probably will, be confiscated and destroyed without notice by the relevant Customs or airline authority

2. No compensation will be payable by either the confiscating authority or SkippyPost for destroyed or non-returned items.

3. Any warranty or loss/damage claim of any kind on SkippyPost or its suppliers will be considered null and void, not just for the parcel concerned but all other parcels in that shipment.

4. SkippyPost reserves the right to seek financial restitution from a customer for loss of business caused by the sending of dangerous goods in breach of IATA regulations.

5. Your SkippyPost account may be reviewed, suspended or cancelled. Pricing may be adjusted to reflect extra administration and operational time associated with checking parcels and shipments. In the event of repeated transgressions then the relevant authorities may be advised to conform to IATA safety obligations on SkippyPost and its suppliers and associates.

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What is Volumetric Pricing and how is it calculated?

Large parcels may have their weight recalculated depending upon the parcel dimensions, especially if they have large dimensions but are relatively light in weight. This is a standard feature of the postal and freight systems worldwide as large parcels take up valuable cargo space no matter what their weight.

Most SkippyPost parcels will not be charged based on Volumetric Weight but parcels will be monitored by the SkippyPost staff. Volumetric Weight is calculated for overseas parcels as follows:

Volumetric Weight = Length x Width x Height / 6000

Dimensions are in centimetres and weights are in Kilograms.

To calculate the Volumetric Weight of any parcel please use the Large Parcel Rate Estimator on the Rate Estimator page prior to entering your parcel so you are aware of the charges.

If the Volumetric Weight exceeds the actual weight, then the Volumetric Weight is used to calculate the shipping price.

Parcels are limited to 20kg actual weight but the volumetric weight can be up to 30kg except to NZ where the actual and volumetric weight limit is 20kg.

SkippyPost reserves the right to switch a customer to Volumetric Pricing if that customer is regularly despatching large parcels that require pricing by volume.

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Parcel Size Limitations

SkippyPost cannot accept Parcels for delivery that have any side or girth longer than 1 metre .

Please note that we cannot process shipments over 20kgs. They will either have to be returned to you - or upgraded to a more expensive service

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Packaging Fee

If SkippyPost staff are required to repackage Parcels due to poor or inadequate packaging a $2.00 fee per Parcel will be added to the total Shipment cost.

A Parcel will only be repackaged if the original packaging is inadequate for international delivery and will more than likely be damaged in transit or the packaging will not protect the contents inside from damage.

If you have any questions regarding this matter please emial service@skippypost.com.au

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Do you have to be a bookseller to register and use SkippyPost?

No, anyone sending parcels can register and use SkippyPost. But SkippyPost has been created in response to the impact on booksellers of Australia Post withdrawing its Economy Air ParcelPost service and we see booksellers and eBay traders as core customer groups.

In particular, Australian booksellers who list on the BibliOZ and Alibris websites will be able to include books that are ordered via those systems in their SkippyPost shipment and count them as parcel items toward their Bulk Ship Discount.

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Can I use SkippyPost if I sell on eBay and/or other online venues?

SkippyPost was primarily started to service the need of Australian booksellers for an economic international air mail alternative for their parcel delivery , but if you are trading on eBay or other online venues then you can certainly use SkippyPost for your international parcel mail as a Retail customer.

We will look at the goods you have nominated in your online application and tell you if SkippyPost can assist you or not. This decision is made on a case-by-case basis.

Payments for Retail customers are to be made via Credit Card via our secure payment site. Your credit card will not be charged until your shipment is received, processed and finalised at the SkippyPost Shipping Centre.

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Can I still use SkippyPost if I use Australia Post for my domestic parcels?

Yes, you can use SkippyPost for your international parcels and continue to use Australia Post for your domestic parcels.

The advantage of using SkippyPost is that you can then also offer your customers a postal choice, such as express air mail through Australia Post and a less expensive option through SkippyPost, much as you would have offered the previous Economy Air service.

Another advantage is that you can continue to use any existing domestic parcel contract you have with Australia Post, or other organisations, such as the Australian Booksellers Association. Simply lodge all your post - domestic and international - with Australia Post as that is also where you lodge your SkippyPost shipments.

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Is SkippyPost associated with Australia Post?

No, SkippyPost is a separate trading business owned by BiblioQuest International, a longstanding contract customer of Australia Post.

Unlike most other international courier or freight forwarding businesses, SkippyPost partners with Australia Post's services to deliver its solution. We also encourage our customers to use Australia Post's range of services, including their new international parcel options, where it makes sense to do so.

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Can a Shipment include parcels to different countries?

Yes, a SkippyPost shipment can include parcels to as many countries as you like as long as you do not exceed 32 items or 20kg.

There is no requirement that a shipment contain parcels being sent to the same delivery country.

We have a video to help you package your parcels to create a SkippyPost international shipment!

Help Video for Creating a SkippyPost Shipment

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Why should I support SkippyPost instead of other mail options?

SkippyPost provides a solution for sending international parcels via air mail at economy air mail rates (in fact better!). This is a market segment that Australia Post chose to abandon as of 4th September 2006, when it withdrew its Economy Air Mail service.

SkippyPost believes there is, in fact, a small but important need for an air mail parcel service that delivers reliably at a more economical cost, even if a little slower, than Australia Post's regular air mail. As a fledgling operation, your support for SkippyPost can ensure it survives as an ongoing alternative to service that need.

For many booksellers and online traders operating in a country as distant from major world markets as Australia, it is essential to have access to inexpensive international parcel postage to be able to compete globally.

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Do I need special equipment or software to use SkippyPost?

The following is needed to use SkippyPost:

  • A computer with internet access
  • A web browser (minimum MS Internet Explorer 5 or FireFox/Safari)
  • A pdf reader equivalent to Adobe Acrobat 5.0 or higher, preferably the most recent version if possible
  • A set of scales for recording the approximate weight of your parcels
  • A printer (laser or inkjet) with a resolution of 300 dpi or more
  • Avery DL04 labels sheets (or paper to print labels on)
  • Packaging materials for your parcels and shipment boxes

We have a video to help you package your parcels to create a SkippyPost international shipment!

Help Video for Creating a SkippyPost Shipment

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Does SkippyPost Supply the Shipment Boxes?

No. The customer is required to supply the packaging materials to get it to the SkippyPost Shipment Centre.

Simply package up your wrapped parcels (making sure the parcels labels are affixed to the outside and the customs declarations are signed and dated) and affix the Shipment Label to the outside. Then send to SkippyPost via Australia Post. There will be no postage payable as the address is Reply Paid.

We have a video to help you package your parcels to create a SkippyPost international shipment!

Help Video for Creating a SkippyPost Shipment

back to questions...

What is the difference between a SkippyPost parcel and a SkippyPost shipment?

A SkippyPost Parcel is the package being sent to a single customer. If you have multiple items being sent to the same address you may combine these items into a single parcel.

A Shipment is a box (or package) containing all the parcels for that shipment.

Parcels are packaged just as you would for sending through regular international mail. Please use secure padded waterproof wrapping.

Once you have created a Shipment on the SkippyPost website and finalised your Shipment, parcels are then labelled using the SkippyPost labels printed from the website, which also contain the customs declaration.

If you are only sending 1 or 2 parcels in a shipment you may package the parcels in sturdy brown paper or similar, as long as it will withstand being processed by the normal domestic parcel network.

Each box of multiple parcels you send is counted as a separate shipment. So please do not break up a single shipment into more than one box - all parcels in a shipment need to be sent in the same box.

Once your shipment is finalised, a barcoded Shipment Label for your shipment box will print at the same time as your parcel labels.

There can be a maximum of 32 parcels in a single shipment box, or 20kg, whichever is greatest. If you have more than 32 parcels or 20kg in weight, then you need to divide them into more than one shipment.

Two or more shipments - in two or more boxes - can be sent at the same time but each is processed and priced on our system separately.

We have a video to help you package your parcels to create a SkippyPost international shipment!

Help Video for Creating a SkippyPost Shipment

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How do I create a SkippyPost shipment and then finalise it?

When you create a shipment, the screen that appears enables you to enter the parcel data. You may enter the customer address details if you wish though this is not essential. If you want your customer to be able to track and receipt parcel delivery then you should enter an email address for them.

The essential data for the parcel entry is Weight, Delivery Country, Customs Description, Customs Value, and Parcel Type. We suggest you also add your own Parcel reference eg relevant online order number.

You then click on the Add Parcel button and the system will attach that parcel to that shipment, and it appear at the foot of the screen.

It is possible to leave the shipment open over a period of time and add more parcels to it as you receive orders. Print off the detailed PDF instructions for more information.

Once you have decided to send the shipment to the SkippyPost Shipping Centre, then you go to the List Shipments page, select the shipment and finalise it. When a shipment is finalised you are then able to print the labels for it but it can no longer be edited or deleted.

For parcels with tracking - please also print out 'Print Consignment notes'.This is a sheet with barcodes on it. Just print off and pop into your shipment.

We have a video to help you package your parcels to create a SkippyPost international shipment!

Help Video for Creating a SkippyPost Shipment

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Can I import parcel data to create shipment?

SkippyPost Shipment Import Tool (BETA)

SkippyPost now provides a tool for importing parcel data to automatically create a shipment. This means the parcel data does not have to be manually entered on the shipments console. It will particularly suit those customers that can generate a CSV file from their web shopping cart, inventory management system or online marketplace.

How to use the tool

1. Export your parcel data in a CSV (Comma Separated Values) file from another system or create the file in a spreadsheet and save it as a CSV file.

2. The CSV file needs to have the same format as the sample template file with the same column headings. Use the link on the SkippyPost page to download the sample.

3. You will need to ensure the values for Customs Description, Value and Type have legitimate data entered in the file. See the sample file for the list of descriptions and type of goods or check the parcel data entry form in the SkippyPost Create shipment console.

4. Once the file is created and checked, the use the Browse button to select the CSV file on your computer and then click the Import button.

5. If an error occurs with the file during the import, an error message will be displayed in most instances.

6. Always check the actual shipment after the import process to ensure the correct data has been imported into the correct fields and no important data is missing. If an error has occurred just delete the relevant shipments and check the structure of the CSV file against the template.

7. If you want to print a customer invoice to go with your parcel, then there is an option for adding that to the print job along with shipment and parcel labels.

The tool is in beta development stage and we welcome feedback on how to improve its functionality.

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Do I have to enter in my customers' delivery details on the website or can I use my own labels on the parcels?

If you have a system for printing address labels for customer orders then you can continue to do that and save yourself some data-entry time. You will still need to enter some basic data on the parcel - such as an order reference, weight and country destination - and to print the SkippyPost label that contains the tracking barcode and Customs form.

It is also necessary to enter a customer email address if they are to fully take advantage of the parcel tracking features and notification.

There are advantages to making full use of the SkippyPost parcel address label:

  • You have a permanent online record of where the parcel was sent and its related details
  • The customer data is added to your Member account's address book so you can use it again
  • You will be able to send broadcast emails to your SkippyPost address book
  • SkippyPost can email your customer automatically to give tracking updates on parcels
  • Your customer will be able to acknowledge receipt of your parcel
  • You can only access the cover for loss/damage option if full details are entered
  • It saves you the cost of an extra label
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Is there a limit on size or weight of a SkippyPost parcel or shipment?

SkippyPost can accept parcels up to 20kg in weight, up to 1 metre in length and not more than AU$500 in value (based on the wholesale or loss/damage covered amount).

If you are also shipping books for BibliOZ and/or Alibris orders then these may be of any weight (up to 20kg).

SkippyPost shipments are limited to 20kg or 32 parcels.

Please note that we cannot process shipments over 20kgs. They will either have to be returned to you - or upgraded to a more expensive service

back to questions...

Do I have to use special SkippyPost packaging or shipment boxes?

No, you are able to package your parcels however you wish with your own preferred methods. All we ask is that they are a suitable standard for overseas postal systems to handle securely.

Likewise, the shipment box or container in which you place your parcels to send to the SkippyPost Shipping Centre is selected by you. It can be any sturdy cardboard box of a size big enough to contain your parcels.

Please ensure that you use non-branded boxes for your parcels to ensure safe delivery.

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How often do I send my SkippyPost shipments?

How often you send is based on the number of overseas items you have to send. We suggest at least once per week. You can send your shipments as often as you like but remember the more parcels you include in your shipment the bigger the discount you receive.
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How do I pay SkippyPost?

Customers pay via secure Credit Card or Paypal. Due to a security upgrade your card will be charged at the time of entering your shipment. If there is any additional /or less weight when actually processed, this will be charged/refunded as an adjustment

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Why is there no Good & Services Tax (GST) charged by SkippyPost?

The SkippyPost parcels and documentation for which you are being charged are all being sent overseas and are classified as exports.

SkippyPost is therefore making a GST-free supply under item 5 in the table in section 38-355 of the GST Act when it supplies an integrated transportation service to export goods where the service includes freight container packing, domestic transport and international transport. Based on ATO Interpretative Decisions 2002/521 and 2004/520.

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What is the situation regarding dutiable items?

Different countries have different regulations around what imported goods attract duty and at what level. If your customs form indicates either a type of good or cost value that attracts duty, then your parcel may be detained by the Customs service of the destination country, pending payment of the applicable duty. SkippyPost is not responsible for the detention of products by Customs or the non-delivery of them if they are detained. Generally Customs in the destination country will contact the addressee to pay the required duty and then collect the parcel. If the addressee does not respond then the parcel may be destroyed by Customs, opened and the contents sold or the parcel and its contents may be disposed of in some other way without further notification or reimbursement.

It is the responsibility of yourself as the sender and your addressee as the recipient to make arrangements for duty to be paid where appropriate and have the parcel released. SkippyPost or its partners asssume no responsibility in that regard and loss/damage warranty is not payable in that eventuality.

Obviously, given these circumstances, care should be taken in completing the Customs form in relation to the description of the goods and their assigned value.

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How is the Bulk Ship Discount calculated and how can I maximise it?

The Bulk Ship Discount is calculated on the number of parcels you include in a single shipment. The more parcels in the shipment the bigger the discount you receive. Shipments are limited to 20kg and/or 32 items.

Currently, the maximum Bulk Ship Discount of $32 is achieved with 25 parcels or shipment items providing the shipment still weighs less than 20 kg. The Bulk Discount may vary from the above if you have trade account rates and SkippyPost reserves the right to vary its calculation from time to time.

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Where do we send our SkippyPost shipment?

Your SkippyPost shipments are sent to our Shipping Centre in Minto using a free Reply Paid address. A label containing this address will be printed along with your parcels label. If you are sending only 1 parcel, cover up your recipients label with plain wrapping, or put it in another box, then attach our Reply Paid label.

There are no additional postage costs when sending your shipment to the SkippyPost Shipping Centre in Riverwood so please do not affix stamps to your SkippyPost shipment box.

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What countries can SkippyPost send parcels to?

SkippyPost can send your overseas parcel to any country listed on the website - some 237 - in other words almost any country in the world. Simply choose your country of delivery from the drop-down box when creating a shipment. Bear in mind the usual caveats when sending international mail – the reliability will vary from country to country and restrictions on the nature of mail that can be delivered will also vary. Our system uses the international postal system so the same restrictions and advice that apply for sending parcels to various countries via Australia Post, also apply to SkippyPost.

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Can I pool my parcels with other SkippyPost users to create a bigger shipment?

This option currently unavailable.
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Is the data entered into the SkippyPost system confidential and secure?

Yes, SkippyPost observes customer confidentiality and the privacy laws governing Australian commerce and also subscribes to the time-honoured conventions of drop-shipping.

Any data provided to the SkippyPost system is only used for the purposes of shipping to the designated address.

No email address or customer data is shared with any third-party other than for the purpose of delivering freight.

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What if I find a mistake after finalising my shipment?

If you find you have made an error either with the parcel details or addresses you cannot amend the Parcel labels by hand. Prices for parcel are calculated on the information you provide when entering the parcel information and if an error is made, ie incorrect country, then that parcel will need to be amended so the correct price can be calculated.

Before sending you shipment please contact our office for instructions on what to do if you have made an error.

Please include the Shipment Id, and the Parcel Id that contains the error and what the error is.

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What is a Proof Of Postage Certificate?

SkippyPost simply provides a "proof of postage" service, this is not a "proof of delivery" service like SkippyTracker, which is an EMS style of service. It is up to PayPal and eBay how their policies handle these two types of services, not SkippyPost. That can change from time-to-time. Generally a proof of delivery service (ie signature of recipient) is needed by PayPal and eBay to avoid a refund by the Seller. In the past PayPal has delayed an automatic charge-back or refund if the Seller has proof-of-postage to allow more time for the postal system to make the delivery ie. they allow the transaction to stay past the usual deadline and keep the dispute case open longer. Under the Universal Commercial Code and most common law, the liability rests with the seller until the point of delivery by the national postal service of the country of destination. Unless warranty or registration is taken out by the Seller with a proof of delivery style service, then they have to bear the risks of the delivery system they use whether it be Australia Post or any other postal carrier.
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How do I get the Proof of Postage Certificate?

When purchased a link to the Proof Of Postage certificate will be emailed to the customer as well as the recipient of the parcel (if a recipient email is entered). This certificate provides the postage details of the parcel including the sender, the recipients address and the date of despatch from the SkippyPost Shipping Centre. If you wish anyone else to access the Proof of Postage certificate simply provide them with the certificate link.
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